Policies & Procedures

General Adoption Policies

We do not adopt on a first come, first served basis. We work to find the best match for each animal in our care. All applications are reviewed, only successful applicants will be contacted to move to the next stage in the adoption process.


We cannot guarantee anything regarding size, breed, shedding or temperament of the animals in our care.


If you rent your home, or are governed by a condo board we require written approval from your landlord/board prior to adoption. You must check any restrictions on size, breed, damage deposit etc. before applying to adopt. 

Trials / Overnight Stays

We do not allow trial adoptions or overnight stays pre-adoption. Our process includes a day visit which enables adopters to spend time with and prepare for adoption.


All animals are spayed or neutered before adoption. This cost is covered by pause4change and included in the adoption fee. There are no exceptions to this policy. 


Adoption Area

We only adopt within Calgary and the surrounding area (approx 45 minutes, including areas such as Airdrie, Strathmore, Okotoks, Cochrane)


We do not adopt animals out as gifts. All household members including any current pets must meet the adoptive animal as part of the adoption process.

Return & Refund Policy

We work with adopters to find the best possible fit for each animal in our care. If due to unforeseen circumstances you feel you must find your pause4change animal a new home, you must contact us as your first point of call. We encourage adopters to contact us for help with any issues they experience post adoption. We can provide resources, advice and assistance as well as training recommendations. As adoptions (and returns) take valuable time and resources to process and complete our adoption fees are non-refundable. There are no exceptions to this policy. 

Application Form

To show you have read and reviewed our policies and procedures, please include the following codeword as your answer on your application: Comet


Have you thoroughly read through the policies and procedures section on website? Yes - Comet